Outreach work is the best way of reaching service users. Over the years we have employed a number of part-time outreach workers from different faith/ linguistic/ national backgrounds to locate service users from under-represented groups. This has worked well in reaching those communities that were not very forthcoming.

Outreach combined with the 'slow' social work approach allows us to

  • develop meaningful relations with service users and their families
  • see service users in their day to day environment to fully understand and explain needs and aspirations
  • take a person centred, partnership and holistic approach to assessment and intervention; using co-production to develop solutions around needs and aspirations
  • provide emotional and practical support
  • locate and 'hard-to-reach' groups
  • reduce isolation
  • improve bonding social capital (bringing together family members)

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